FAQs

What are the normal delivery times?

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK (but can take up to 7 days), in 6 days to the EU and 10 days worldwide.

It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

What do I do if my order hasn't arrived?

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 7 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.

However, if you paid to have Express delivery, contact us immediately as we can provide you with the tracking reference to chase it with the carrier.

How do I wash my printed garments?

Wash your shirts at 40 degrees or less. Iron on reverse (cool). Do not tumble-dry.

What process do you use for printing images?

We use high-street quality Kornit DTG printers which print using ink directly into the fabric of the shirt. It is 100% toxin free and safe for children and infants.

What about returns?

If your order is printed incorrectly then of course you can return it without any quibble.  Get in touch and we'll help you out.

My voucher seems to be invalid?

When using a promotional voucher or gift voucher on the Mudchutney website, here are some important tips.

  1. You can only use one voucher per order
  2. The vouchers are invalidated the first time they are entered, so please only enter them when you are ready to check out.

If you found this article because you have already entered your voucher code more than once, simply get in touch for a replacement by submitting a ticket.

Will my colour exactly match what I see online?

No, there will be differences. This is because monitors display colours using red, green and blue light (RGB), whereas printers use cyan, magenta, yellow and black ink (CYMK). Sorry, there's really nothing we can do about this, speak to Apple / Microsoft!!

The top isn't the colour I expected, can I return it?

If we have accidentally sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it is a bespoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.

The top is larger/smaller than I expected, can I return it?

If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.

What size shirt should I buy?

We have provided you with detailed sizing information, based on information we have from our manufacturer. Please note that sizing guidance given next to the shirts is on a TO FIT basis, so the shirt will be larger than the actual measurement given.

The women's longer-length tops are VERY stretchy, and are designed to be very fitted (i.e. tight).

Their actual (unworn) measurements are significantly smaller than the same sizes in other tops